We keep guests at our listings around the clock, 24/7/365. To that end, we pride ourselves on response time and availability to our guests. We have someone available at all times to address any and all issues when they arise from time to time. In fact, response time is part of that secret sauce we referenced earlier. Various times airbnb support staff reviewing our data have made comments about how they believed it to be physically impossible for our average response times to be that quick. Believe it!